Banking customers who have experienced frustration over limited help from overseas call centres could welcome news from Santander.
Get a mortgage today with Santander.
The company has today (July 8th) announced plans to move its helpline facilities back to the UK, which is set to create 500 jobs in the industry.
After relocating to India in 2003, the call centre move comes following customer feedback revealed offshore assistance can lead to dissatisfaction.
Overall, Santander’s UK call centres – located in Glasgow, Leicester and Liverpool, employ 2,500 staff to deal with 1.5 million enquiries per month.
Ana Botin, the company’s chief executive, said: “We have listened to the feedback and have acted by re-establishing our call centres back here.”
Earlier this month, Santander announced the launch of a range of structured products for customers looking for a capital return if held for the full term.
As part of the limited edition offer, members of the public have been urged to visit one of the company’s branches in a bid to gain more information.
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Calling all First Time Buyers!
If you are looking to buy your first home then this simple video can help guide you in the right direction. This video from the BBC explains clearly the processes First Time Buyers go through when buying their first home.
First Time Buyers Video Guide
If you are looking to buy your first home then our experts are trained to help support First Time Buyers.
There is even better news for First Time Buyers now with because under the new FirstBuy scheme, the Government and house builders will offer about 10,000 first-time buyers a 20 per cent equity loan – 10 per cent each from the government and the developer – to be spent on buying an approved new build property.
Therefore first time buyers will only need 5% deposit!
We think this is great news for both First Time Buyers and Homeowners as it should benefit the entire property market here in the UK. Lets not forget that without First Time Buyers there wont be any First Time Movers either (people moving up the property ladder for the first time). The harsh restrictions that lenders have placed on the mortgage availability to First Time Buyers since the credit crunch has been a massive hurdle that has damaged property chains.
Although the affects of the new FirstBuy wont directly affect first time movers, it will massively help the developers that also build properties for first time movers. All in all the scheme looks to be a much needed boost to a struggling industry… lets hope it pays off!
Click here or call 0800 1223 104 to speak to an expert adviser that can help you through the entire process of getting a First Time Buyers Mortgage and your first dream home.
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Are things improving in the property market?
Estate agents in the UK report an increase in the number of homeowners putting their property on the market during the past month. The number of house hunters registering their details with agents also rose and is in fact at its highest level for 7 months!
Reports show that the number of sales per branch are steadily increasing but first time buyers are still struggling, making up only 25% of all property purchases.
Sellers are becoming more realistic in the price their property is likely to achieve and are looking at figures that are more realistic in the current market. The saying “its only worth what someone is willing to pay” has never rang more true! However it is encouraging news for the UK property market, on the whole supply can meet demand meaning a more stable housing market, for the short term at least.
However some parts of the UK report much higher growth in enquiries, stock availability and sales than others and economic constraints on spending plus public sector cuts continue to make potential purchasers, especially first time buyers, very wary. It is important that the government does everything it can to encourage growth at this crucial stage of the recovery process.
If you are looking for a mortgage on your property then call 0800 1223 104 or click here to apply online.
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Letting agents in the UK have reported a boom in the buy to let rental market.
With first time buyers struggling to get onto the property ladder more and more are looking at renting. Some agents even report gazumping is taking place and popular properties are being rented for well over the initial asking price!
This means that the Buy to Let market is very likely to see decent growth!
This may well continue for the foreseeable future as interest rates are set to increase and with the uncertain economic constraints, renting is a relatively risk free option for a first home. Landlords are catching onto this and are looking at options to finance an increase of their property portfolios. Buy To Let mortgages are becoming easier to obtain with the majority of lenders loosening their purse strings for the prospective borrowers, confident that the landlord can expect to achieve a good return on their investment.
The has recently been more Buy To Let Mortgage competition in the market as well as new mortgage lenders enter the buy to let arena including Santandare Buy to Let products.
More Buy To Let Boosts to Come!
Furthermore with the 2012 Olympics just around the corner, investors are set to have a prosperous couple of years!